(1) During the R&D phase, our company possesses a professional design team equipped with industry-leading licensed software such as Moldflow and AUTOFORM (product feasibility analysis tools). These tools enable us to conduct simulation analyses in the early stages of product development, identify potential issues, and review them to formulate solutions, ensuring the rationality and reliability of the design. Upon completion of the design, we distribute the customer specification documents (covering input, design, assembly, and quality) and conduct thorough inspections to guarantee 100% compliance with customer requirements..
(2) For raw material quality control, our company has established long-term partnerships with premium suppliers both domestically and internationally. Each batch of raw materials purchased must be accompanied by a material certification from the supplier to ensure compliance. Additionally, our facility is equipped with advanced instruments such as spectrometers, tensile testers, flaw detectors, and hardness testers. Before raw materials are stored, they undergo rigorous inspections by our quality inspection team. Only materials that pass these inspections are allowed to proceed to the production phase.
(3) For production process monitoring, our company's CNC and EDM machining equipment is equipped with in-machine inspection systems. Once parts are processed, they are automatically inspected, and inspection reports are generated. This allows us to determine the quality of the parts before they are removed from the machines.
(4) Product Inspection: Our company is equipped with advanced measuring tools such as Zeiss CMM, blue light scanners, 2.5D measuring instruments, dynamic balancers, and calipers, all operated by professional inspection personnel. After trial molding, the products undergo dimensional inspections and appearance checks. The inspection results are promptly communicated and shared with the customer within the specified timeframe, ensuring that the product dimensions and appearance fully meet customer requirements.
(5) Mold Shipment: Before the molds are shipped, in addition to inspecting the product dimensions and appearance, dedicated quality specialists and quality system auditors conduct a thorough point-by-point inspection of the mold specifications. They generate corresponding acceptance records to ensure that the mold specifications, product dimensions, and product appearance all meet customer requirements.
(6) Customer Feedback and Continuous Improvement: We place great emphasis on customer feedback and complaints, with dedicated complaint specialists from the Quality Management Department directly addressing customer concerns. Upon receiving feedback or a complaint, the company must initiate the corresponding procedures within 2 hours, hold a review meeting within 4 hours, and provide the customer with a solution within 8 hours. Internally, we conduct in-depth analysis of the issues raised, develop targeted improvement plans, and have quality personnel conduct ongoing follow-up inspections. Through continuous improvement, we consistently enhance product quality and customer satisfaction.